Updated on 28/06/2024

Privacy Policy

1. Introduction

Welcome to vanhagaent.com, We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regard to your personal information, please contact us using our Contact Form.

2. Information We Collect

We collect personal information that you voluntarily provide to us, expressing an interest in obtaining information about us or our products and services, when participating in activities on the website (such as posting messages in our contact us form), or otherwise contacting us.
(i). Name and Contact Data: We collect your first and last name, email address, postal address, phone number, and other similar contact data when you enter it in our contact us form or anywhere else in our website.
(ii). Credentials: If you are registered with us then We can collect passwords, password hints, and similar security information used for authentication and account access.

3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below:
(i). To send administrative information to you: We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
(ii). To Fulfill and manage your orders: We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the website.
(iii). To post testimonials: We may post testimonials on our website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial.
(iv). Request Feedback: We may use your information to request feedback and to contact you about your use of our website.
(v). To protect our services: We may use your information as part of our efforts to keep our website safe and secure (for example, for fraud monitoring and prevention).
(vi). To enforce our terms, conditions, and policies: for business purposes, to comply with legal and regulatory requirements, or in connection with our contract.
(vii). To respond to legal requests and prevent harm: If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
(viii). To manage user accounts: We may use your information for the purposes of managing our account and keeping it in working order.
(ix). To deliver services to the user: We may use your information to provide you with the requested service.
(x). To respond to user inquiries/offer support to users: We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our services.

4. Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share your data that we hold based on the following legal basis:
(i). Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
(ii). Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
(iii). Performance of a Contract: : Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
(iv). Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
(v). Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities, or as evidence in litigation in which we are involved.

5. Cookies and Other Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookies Policy.

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this policy will require us keeping your personal information.

7. Children's Privacy

We do not knowingly solicit data from or market to children under 18 years of age. By using the website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. To exercise these rights, please contact us and We will consider and act upon any request in accordance with applicable data protection laws.

9. Updates to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new policy on our website. You are advised to review this policy periodically for any changes.

10. Contact Us

If you have questions or comments about this privacy policy, you may contact us using this Contact Form.